l89c Privacy Policy

l89c operates the online casino and sports betting platform at l89c.app, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Cox's Bazar. We are committed to handling your personal data responsibly and transparently. This Privacy Policy applies to all users who register an account, access the Platform, or interact with any l89c service in any capacity.

By registering an account with l89c or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree, please do not access or use the l89c Platform. This Policy should be read together with the l89c Terms and Conditions available via the footer of this website.

l89c collects personal data through the following means. In every case we collect only what is necessary for the stated purpose and retain it only for as long as that purpose requires or applicable law mandates:

• Directly from you during account registration, the KYC verification process, or when you contact l89c support.
• Automatically via your device and browser when you access the Platform — including session logs, IP address, device fingerprint, and cookie data.
• From payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you initiate a deposit or withdrawal on l89c.
• From identity verification and anti-fraud providers as part of our KYC compliance and AML monitoring obligations.
• From publicly available sources where permitted by law, for the purpose of verifying information you have provided or detecting fraud and money laundering.

l89c uses the personal data we collect for the following purposes. We do not use your data for any purpose not described in this Policy without your prior consent:

• To create and manage your l89c account, verify your identity and age (21+), and maintain accurate account records in compliance with our KYC obligations.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment methods, and to maintain a full transaction history.
• To detect and prevent fraud, money laundering, account takeover, collusion, and other prohibited conduct as required by our Terms and applicable AML regulations.
• To provide customer support, respond to your queries and complaints, and maintain records of our communications for quality assurance and dispute resolution purposes.
• To personalise your experience on l89c, including serving relevant game recommendations and promotional content based on your activity, where you have consented to receive such communications.
• To operate our responsible gaming tools, including monitoring for signs of problem gambling, applying deposit limits or self-exclusions you have requested, and protecting vulnerable players from harm.

l89c will never sell your personal data to third parties for marketing purposes. Any use of your data beyond what is described in this Policy will only take place where required by law or with your explicit prior consent.

l89c processes your personal data on the following legal grounds, depending on the purpose for which the data is being processed:

• Contractual necessity: Processing required to create your account, process transactions, and deliver the services described in the l89c Terms and Conditions — without which l89c cannot provide the Platform to you.
• Legal obligation: Processing required for compliance with AML regulations, KYC identity verification requirements, fraud prevention obligations, and other applicable legal duties binding on l89c.
• Legitimate interests: Processing in the legitimate interests of l89c such as fraud detection, platform security, responsible gaming monitoring, and improving Platform performance — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you marketing communications about promotions or new game releases. You may withdraw consent at any time by contacting l89c support.

l89c does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): shared only to the extent required to process your transaction. These providers operate under their own privacy policies and are contractually bound by data processing obligations.
• Identity verification and AML compliance providers: shared to fulfil our KYC and anti-money-laundering obligations. These specialist third parties process identity documents under strict confidentiality agreements.
• Regulatory and law enforcement authorities: disclosed when l89c is legally required to do so — for example, on receipt of a valid court order, or where disclosure is necessary to prevent or report criminal activity including fraud and money laundering.
• IT infrastructure and platform service providers: shared with hosting, security, and analytics providers who process data on l89c's behalf under data processing agreements imposing equivalent privacy and security standards.

Where l89c shares data with third-party providers, we require those providers to implement appropriate technical and organisational measures to protect your data and to process it only in accordance with our instructions. l89c remains responsible for ensuring your data is handled lawfully when processed by third parties on our behalf.

l89c retains your personal data for as long as your account is active and for a period after closure as required by applicable law and our compliance obligations. Specific retention periods apply as follows: identity and KYC documentation is retained for a minimum of five years after account closure to meet AML regulatory requirements; transaction records for a minimum of five years; communications and support records for three years following resolution; and technical and device data for up to twelve months unless a longer period is required for fraud or security investigation.

When personal data is no longer required and no legal retention obligation applies, l89c will securely delete or anonymise that data. You may request information about the specific retention periods applicable to your data by contacting l89c support at the email address shown in the footer.

l89c uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you access l89c. We use three categories: (a) strictly necessary cookies — essential to Platform operation and cannot be disabled, including session authentication cookies and security tokens; (b) functional cookies — remember your preferences such as language and display settings; and (c) analytical cookies — collect aggregated, anonymised data about how players use the Platform, used solely to improve performance and not to identify individual users.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent the Platform from functioning correctly and may affect your ability to log in or process transactions. l89c does not use third-party advertising or retargeting cookies. Continued use of the l89c Platform without adjusting your browser settings constitutes consent to our use of cookies as described in this Policy.

l89c implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account data at rest, role-based access controls, two-factor authentication for internal system access, regular security audits and penetration testing, and incident response procedures for detecting and reporting data security breaches.

While l89c takes all reasonable steps to protect your data, no system is completely immune to security risks. In the event of a data breach likely to result in risk to your rights and freedoms, l89c will take immediate steps to contain the breach, assess its scope, and notify affected players and relevant authorities as required by applicable law. If you believe your l89c account has been compromised, contact l89c support immediately at the email address shown in the footer.

l89c is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 you must not register an account, access the Platform, or provide any personal data to l89c. If l89c becomes aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe a minor has created an account or provided data to l89c, please contact our support team at once using the email address in the footer.

The l89c Platform references third-party payment services (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game software providers such as Pragmatic Play, Evolution Gaming, and Spribe. These third parties operate their own platforms and privacy policies independently of l89c. l89c is not responsible for the privacy practices or data handling of any third-party service. When you use a third-party payment service to deposit or withdraw on l89c, that transaction is also subject to that provider's own terms and privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with l89c.

l89c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will provide reasonable advance notice to registered players via a notice on the Platform or by email to your registered address. The date of the most recent revision will always be displayed at the top of this page.

Your continued use of the l89c Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting l89c support. We recommend reviewing this Policy periodically to stay informed of how l89c protects your personal data.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how l89c handles your personal data, please contact our support team at the email address displayed in the footer of this website. Please include your registered account username and a clear description of your request. l89c aims to acknowledge all data-related requests within 72 hours and to resolve them within 30 days of receipt, subject to complexity and verification requirements.

l89c is committed to resolving all privacy concerns promptly and fairly. If after contacting us you remain unsatisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority. l89c will always cooperate fully with any lawful regulatory inquiry regarding our data handling practices.